Shipping Policy
- Once we receive your order, we begin processing it immediately.
- Lead times vary with our production cycle. For the most accurate estimate, check the product page for your chosen model.
- When your sauna ships, we will email you the shipping date, delivery window, and a tracking number so you can follow the delivery.
- On the day of delivery, we will contact you to confirm you will be home and provide a two hour window.
- You will also receive a call approximately thirty minutes before arrival.
- Your sauna will arrive on a truck equipped with a lift for safe unloading. It will be packed in a sturdy timber crate. The driver will bring the crate onto your property, typically into your driveway. If access allows, it will be placed in a spot that suits you. If access is restricted, it will be left safely in your driveway or at the curb while you are present, so it is not left anywhere you do not want.
- All saunas are flat packed for efficient handling.
FAQS
Frequently Asked Question
01 What is the average shipping timeframe?
Lead times vary depending on the model and current stock levels. For the most accurate delivery timeframe, head to the product page of the sauna you're interested in. We keep these updated in real time so you always know exactly where things stand.
02 Is delivery free everywhere?
Yes, delivery is completely free anywhere in Australia. Whether you're in Far North Queensland or down in Tasmania, we'll get your sauna to your front door at no extra cost.
03 Can I get a timeframe in advance?
Yes, once your sauna has been dispatched from our warehouse you'll receive a tracking email with your exact delivery date. Depending on your location, delivery typically takes 2–5 business days from dispatch.
04 How does the shipping process work on the day of arrival?
On the day your sauna arrives, you will receive:
- A confirmed two-hour arrival window
- A phone call approximately 30 minutes prior to arrival
The truck is equipped with a lift for safe unloading, ensuring secure handling of your sauna.
05 What if I'm not home when my sauna arrives?
You'll receive a call on the morning of delivery. If you're not going to be home, we can arrange a more suitable delivery date that works for you.
06 Will the driver help me move the crate to my desired location?
Yes, the driver will place the crate in your desired location as long as access permits.
07 Can I add special delivery instructions?
Absolutely, just reach out to our team before your delivery date and we'll make note of anything specific you need.
08 Can I get shipping insurance?
Yes, shipping insurance is available at an additional cost for added peace of mind
09 Are Nova Saunas shipped assembled?
All Nova Saunas are flat packed for safe and efficient shipping. This ensures easier handling and protects the structure during transit.
010 Can I pick up my sauna instead of having it delivered?
We don't offer warehouse pickups but with free Australia-wide delivery and fast dispatch, we'll bring it straight to your door.
Contact us
More questions?
Call us to speak with a Nova Saunas representative.
New Inquiries 0480 803 721
Support : 0480 802 192