Terms of Service
OVERVIEW
This website is operated by Nova Saunas. Throughout the site, the terms “we”, “us” and “our” refer to Nova Saunas. Nova Saunas offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - YOUR ACCOUNT & ACCURATE INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You must promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse, limit or cancel any order at our sole discretion. In such cases, we may attempt to notify you using the contact information provided at the time the order was made.
SECTION 3 - PRODUCT AVAILABILITY & DESCRIPTIONS
Certain products or services may be exclusively available online and may have limited quantities.
We strive for accuracy in product descriptions and images, but we cannot guarantee your screen will display colours accurately.
We reserve the right to limit the sales and quantities of any product or service, and to discontinue products at any time.
SECTION 4 - PRICING, CHANGES & SERVICE MODIFICATIONS
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable for any modification, price change, suspension or discontinuation.
SECTION 5 - WEBSITE CONTENT & RELIABILITY
We are not responsible if the information on this site is inaccurate, incomplete or outdated.
Any reliance on the material is at your own risk.
Historical content is provided for reference only and may not reflect the most current information.
SECTION 6 - OPTIONAL FEATURES & TOOLS
We may provide access to third-party tools “as is” and without warranties.
We have no liability related to your use of these tools.
Use of such tools is at your own discretion and risk. Future features will also be subject to these terms.
SECTION 7 - THIRD-PARTY CONTENT & EXTERNAL LINKS
Third-party materials may appear on this site and link to unaffiliated websites.
We are not responsible for any third-party content, transactions, or damages that may occur from visiting external websites.
Please review their policies carefully before engaging in any transaction.
SECTION 8 - USER GENERATED CONTENT & SUBMISSIONS
You agree that any submissions (suggestions, feedback, comments, etc.) may be used by us without restriction.
We are not obligated to maintain such content in confidence, compensate for it, or respond to it.
You are solely responsible for the accuracy and legality of your submissions.
SECTION 9 - ACCEPTABLE USE & RESTRICTIONS
You are prohibited from using the site or its content for:
* unlawful purposes
* soliciting illegal acts
* violating laws
* infringing intellectual property
* submitting false information
* uploading malicious code
* harassing or discriminating others
* spamming or scraping data
* obscene purposes or interfering with security systems
We may terminate your use of the service if you violate these terms.
SECTION 10 - SECURITY & DATA PROTECTION
While credit card information is encrypted during transfer, other content may be transferred unencrypted.
We cannot guarantee absolute security and recommend keeping your own systems up to date.
Please refer to our Privacy Policy for more on how personal data is handled: [LINK TO PRIVACY POLICY]
SECTION 11 - DISCLAIMER OF WARRANTIES
We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
All services and products are provided "as is" and "as available" without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.
SECTION 12 - LIMITATION OF LIABILITY
In no event shall Nova Saunas, its team or affiliates be liable for any damages, including but not limited to lost profits, data loss, or other consequential damages, arising from your use of the Service or any product.
Certain jurisdictions may not allow such limitations, so our liability will be limited to the maximum extent permitted by law.
SECTION 13 - INDEMNIFICATION
You agree to indemnify and hold Nova Saunas and its affiliates harmless from any claim or demand made by any third-party due to your breach of these Terms or violation of any law or rights of a third-party.
SECTION 14 - CHANGES & CORRECTIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.
This includes but is not limited to pricing, product availability, or descriptions—even after an order has been placed.
SECTION 15 - AGREEMENT SCOPE & SEVERABILITY
If any provision of these Terms is found to be unenforceable, that provision shall be severed, and the rest will remain in full force.
Failure to enforce any part of these Terms does not constitute a waiver of our rights.
SECTION 16 - TERMINATION & SURVIVAL
You may terminate this agreement at any time by ceasing use of our Services.
We may also terminate your access without notice if you violate these Terms.
All obligations and liabilities incurred before termination survive the end of the agreement.
SECTION 17 - ENTIRE AGREEMENT
These Terms, along with any posted policies, constitute the entire agreement between you and Nova Saunas and supersede any prior agreements, whether oral or written.
SECTION 18 - GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Australia.
SECTION 19 - UPDATES TO TERMS
We may update these Terms at any time. You are responsible for checking this page periodically.
Continued use of the website following any changes constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
📧 support@novasaunas.com.au
FREQUENTLY ASKED QUESTIONS
HOW ARE NOVA SAUNAS MADE?
Our saunas are custom-designed and handcrafted from premium timber, assembled by our skilled team to ensure the highest quality. Each sauna undergoes rigorous testing before being carefully disassembled into manageable sections, securely packaged, and includes detailed reassembly instructions for a smooth setup upon delivery.
WHAT IS OUR LOVING IT GUARENTEE?
Our Love It or Return It Guarantee allows you to try your Nova Sauna risk-free for 30 days. If you’re not completely satisfied, you can return it for a full refund, and we’ll cover the return shipping costs.
DIFFERENCE BETWEEN INFRARED AND TRADITIONAL SAUNA
- Traditional saunas use heated air to warm the entire sauna space, typically reaching temperatures between 70°C and 110°C. This creates a dry, high-heat environment, ideal for deep, intense sweating and a classic sauna experience. Traditional saunas can also include steam by pouring water over hot stones, adding humidity to the air for a more soothing effect.
- Infrared saunas, on the other hand, use infrared light to directly warm the body rather than the air around it. This allows for a gentler heat, typically between 45°C and 60°C, which many people find more comfortable while still enjoying the benefits of deep sweating. Infrared heat penetrates the skin more deeply, promoting relaxation, muscle recovery, and improved circulation.
DIFFERENCE BETWEEN HEMLOCK AND RED CEDAR
Both Red Western Cedar and Hemlock are exceptional choices for sauna construction, offering premium quality and durability suited to different environments and preferences.
Hemlock is a popular choice for saunas, valued for its smooth texture, light color, and fine grain, which give it a modern and clean aesthetic. Unlike cedar, hemlock is non-aromatic, making it ideal for those who prefer a neutral sauna environment without strong scents. It is also low in resin, reducing the risk of sticky surfaces or allergic reactions.
Red Western Cedar is the premium choice for saunas, renowned for its exceptional durability and superior insulation. It is naturally resilient to moisture, temperature changes, and insects, making it an excellent option for both indoor and outdoor saunas. Its natural oils provide built-in protection against decay, reducing the need for maintenance. Additionally, cedar’s distinct, pleasant aroma enhances the sauna experience, creating a relaxing, spa-like atmosphere. Its rich reddish-brown hue and unique grain patterns add a touch of luxury to any sauna space.
Whether you’re drawn to the smooth, neutral beauty of Hemlock or the aromatic, weather-resistant qualities of Red Cedar, both woods offer exceptional durability and comfort, ensuring a lasting and luxurious sauna experience.
WHY CHOOSE NOVA?
We know we say this a lot, but it’s worth repeating—we use these saunas every single day. And that’s exactly what sets us apart. We’re not just offering a product; we’re living the sauna experience firsthand, testing, refining, and improving every detail based on real-world use. Over the past 16 months, we’ve rigorously tested our designs, making changes based on customer feedback and our own personal experiences. We know what works and what doesn’t because we’ve felt it ourselves—the good, the bad, and everything in between.
This hands-on approach is why every decision we make is backed by real testing and experience, not just theory. From selecting Thermowood for superior durability to redesigning our saunas with straight walls and higher benches for better comfort, and carefully choosing high-performance heaters to ensure consistent, long-lasting heat, we prioritise quality at every step.
When we say our saunas are built for maximum comfort, efficiency, and longevity, we mean it. We’ve pushed them to their limits, in all conditions, to ensure they meet the highest standards.
At Nova Saunas, we don’t just build saunas—we craft an experience built on quality, expertise, and a genuine passion for what we do. That’s why we can confidently say we offer the best sauna experience on the market.
HOW DO OUR PRODUCTS GET DELIVERED?
All products are delivered directly to your door via truck as a flat pack. Upon arrival, the truck will unload the sauna onto your curb or ensuring convenient and hassle-free delivery.
WHAT ELSE IS REQUIRED TO USE OUR SAUNAS?
To use your sauna, assembly is required. Additionally, an electrician is required to connect the sauna to your home's electrical system for safe operation.
WHAT HAPPENS IF THERES A PROBLEM WITH MY SAUNA?
At Nova Saunas, we're committed to supporting you every step of the way and even after your purchase. From choosing the right sauna model to assembly and electrical installation, our dedicated team is here to assist you. We provide personalised guidance, troubleshooting support, and ensure that your sauna experience is smooth and enjoyable. Even after installation, we remain available to address any questions or concerns you may have, ensuring your continued satisfaction with your sauna.
WHAT MAINTENANCE IS REQUIRED?
Our Saunas are designed for minimal maintenance, but it's important to care for it to ensure longevity and optimal performance. We recommend wiping down the interior with a damp cloth every month to maintain hygiene. Leaving the door open after use allows airflow, which helps to keep the sauna dry and fresh. Additionally, we suggest varnishing the exterior once assembled and every 6-12 months thereafter, depending on the sauna's location, to protect it from environmental elements and maintain its appearance. These simple steps will help preserve your sauna and ensure years of enjoyment.
HOW LONG WILL A NOVA SAUNA LAST?
At Nova Saunas, we ensure the longevity of our Saunas by using high-quality materials and designing them with minimal components. Leveraging our expertise from the construction industry, this approach maximises durability and reliability. With proper maintenance and care, your Nova Sauna can last 20 years or longer, offering sustained enjoyment and wellness benefits.
DO YOU DELIVER TO MY HOUSE?
At Nova we include delivery absolutely free anywhere in Australia. We believe in being transparent with our pricing, ensuring no hidden extras. - Yes, even where you live!
CAN I ASSEMBLE IT MYSELF?
Yes, our saunas are designed to be assembled by anyone, with each model requiring between 6-10 hours. When your Sauna has been shipped we will send you a detailed product manual along with a detailed assembly video.