Refund, Returns & Warranty Policy

At Nova Saunas, we want you to feel confident in your purchase both before your sauna arrives and for years after it has been installed.

Our saunas are built from real timber and designed specifically for outdoor use. Every Nova Sauna is backed by our comprehensive warranty and after-sales support, with access to local repair partners throughout Australia and the USA.

If something isn't right, our team is here to help.

Returns & Refunds

30-Day Return Policy

If you receive your Nova Sauna and decide it isn't right for you, you may request a return within 30 days of delivery.

To initiate a return, please contact support@novasaunas.com.au. Our team will review your request and provide return instructions.

Return Conditions

To qualify for a change-of-mind return:

  • The return must be requested within 30 days of delivery.
  • The sauna must be returned in its original packaging.
  • All original components, accessories and parts must be included.
  • The product must be in like-new, re-sellable condition.
  • The sauna must not have been damaged, modified or improperly stored after delivery.

Approved change-of-mind returns are subject to a 15% restocking fee to cover handling, inspection, repackaging and administration.

Original shipping charges are non-refundable, and any applicable return freight costs may also be deducted from the refund.

After 30 days, change-of-mind returns are not accepted.

Nothing in this policy limits any rights or remedies you may have under applicable consumer law.

Cancellations Before Dispatch

Some Nova Saunas may have a shipping or fulfilment lead time of two weeks or longer. Where applicable, estimated lead times will be displayed or communicated at the time of purchase.

If you change your mind before your sauna has been dispatched, you may request cancellation of your order.

Approved cancellations are refunded to the original payment method, less a 15% administration fee.

This change-of-mind cancellation policy does not limit any rights you may have under applicable consumer law.

International Orders

Orders delivered outside Australia and the USA are considered international orders.

Change-of-mind cancellations, returns and exchanges are not accepted for international orders.

This does not exclude any rights or remedies that cannot legally be excluded under applicable law.

Processing Your Refund

Once your return has been received and inspected, our team will notify you by email.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank, credit card provider or payment provider may require additional processing time before the funds appear in your account.

Nova Saunas 5-Year Warranty

Built to Last. Backed for 5 Years.

We don't believe our responsibility ends when your sauna arrives.

Every eligible Nova Sauna purchased on or after 7 August 2026 is backed by our 5-Year Sauna Warranty, giving you long-term support in the event of a covered manufacturing defect.

If a covered manufacturing defect occurs during your warranty period, our team will assess the issue and determine an appropriate solution, which may include providing replacement components, arranging a repair or providing another remedy where appropriate.

Nova Saunas has access to a network of local repair partners throughout Australia and the USA, helping us provide practical support when an onsite repair is required.

10-Year Extended Warranty

Extended Protection for 10 Years

Customers may purchase the Nova Saunas 10-Year Extended Warranty for $1,500 at the time of purchase or where otherwise offered by Nova Saunas.

The 10-Year Extended Warranty extends the applicable Nova Saunas 5-Year Sauna Warranty to a total warranty period of 10 years from the original date of purchase.

During the extended warranty period, your sauna remains covered for eligible manufacturing defects affecting the sauna structure and supplied sauna components, subject to the same warranty conditions, exclusions, maintenance requirements and claims process outlined in this policy.

If a covered manufacturing defect occurs during the 10-year warranty period, Nova Saunas will assess the issue and determine the appropriate remedy. Depending on the circumstances, this may include:

  • Providing replacement components

  • Repairing the affected component

  • Arranging for a local repair partner to attend where appropriate

  • Replacing the affected product or component

  • Providing another remedy required or appropriate under applicable consumer law

Where Nova Saunas approves a warranty repair or replacement, we will cover reasonable shipping and repair costs associated with the approved warranty remedy.

What the Extended Warranty Covers

The 10-Year Extended Warranty extends the duration of the Nova Saunas sauna warranty only. It does not expand the types of damage, defects or circumstances covered by the standard warranty.

All coverage requirements and exclusions described in this Refund, Returns & Warranty Policy continue to apply throughout the extended warranty period.

The Extended Warranty does not extend the warranty applicable to the sauna heater, electrical components or control systems. These products remain subject to their applicable manufacturer or Nova Saunas heater warranty periods.

The Extended Warranty also does not cover normal wear and tear, natural timber characteristics, cosmetic ageing, natural weathering, improper installation, misuse, neglect, inadequate maintenance or other exclusions outlined in this policy.

Extended Warranty Claims

Claims made under the 10-Year Extended Warranty follow the same process as claims made under our standard Nova Saunas warranty.

To make a claim, email support@novasaunas.com.au with your order details, a description of the issue and clear photographs or videos showing the affected component.

The Extended Warranty is attached to the eligible Nova Sauna for which it was purchased and begins from the original purchase date of that sauna, rather than commencing after the initial 5-year warranty period.

What Is Covered?

Our Nova Saunas warranty covers eligible manufacturing defects affecting the sauna structure or supplied sauna components under normal use, subject to the conditions and exclusions outlined below.

Examples of issues that may be covered include:

  • Manufacturing defects that materially affect the structural integrity of the sauna.
  • Manufacturing defects that prevent components from fitting or functioning as intended.
  • Defective supplied sauna components covered by the Nova Saunas warranty.
  • Material manufacturing faults that prevent the sauna from being reasonably assembled or used as intended.
  • Other manufacturing defects confirmed by Nova Saunas following assessment.

Every warranty claim is assessed individually because timber is a natural material and the cause and severity of an issue can vary.

Genuine Timber & Natural Characteristics

Every Piece of Timber Is Unique

Nova Saunas are constructed using genuine timber rather than synthetic materials designed to look perfectly uniform.

Real timber naturally contains variations in:

  • Grain
  • Colour
  • Texture
  • Knots
  • Mineral markings
  • Density
  • Growth patterns

These variations are part of the natural appearance of genuine timber and mean that no two Nova Saunas will look exactly the same.

Why You May See Natural Knots

We believe customers should understand exactly what they're purchasing.

Natural knots occur where branches grew from the tree and are an inherent characteristic of real timber.

Some manufacturers may cosmetically conceal natural timber features using fillers, putties, epoxy or similar materials.

Nova Saunas does not use epoxy or cosmetic glue fillers to artificially conceal natural knots in our sauna staves.

As a result, natural knots and other genuine timber characteristics may remain visible in your sauna.

We believe this is preferable to filling natural timber features with unnecessary cosmetic compounds simply to create the appearance of perfectly uniform timber.

The presence of a natural knot, grain variation or colour variation by itself is therefore not considered a manufacturing defect.

However, if a timber defect materially compromises the structural integrity, safe assembly or normal operation of your sauna, please contact us. Our team will assess the issue rather than simply assuming that every timber-related concern is a natural characteristic.

Natural Timber Movement

Timber is a natural material that responds to its surrounding environment.

Changes in temperature, humidity, moisture and seasonal conditions can cause timber to naturally expand and contract over time.

This means minor characteristics such as the following may occur during the life of a timber sauna:

  • Minor expansion or contraction
  • Small surface checks or hairline cracks
  • Minor movement between timber components
  • Changes in colour or tone
  • Natural weathering
  • Minor variations in timber alignment
  • Changes in the appearance or prominence of knots

These characteristics do not necessarily indicate that your sauna is defective.

Normal timber movement, checking, weathering and cosmetic changes that do not materially affect the sauna's structural integrity, safety or normal operation are not considered manufacturing defects.

However, significant timber movement resulting from a covered manufacturing defect that materially prevents the sauna from being assembled or used as intended will be assessed under our warranty.

If you're unsure whether something is normal timber movement, contact us. We'd much rather assess the issue for you than have you guess.

Outdoor Use & Weather Exposure

Nova Saunas are designed as outdoor saunas and are intended to withstand normal outdoor conditions when correctly assembled, installed and maintained.

Our outdoor models incorporate features such as weather-resistant construction and weatherproof bitumen roof shingles to help protect the sauna from the elements.

Normal weathering over time is expected with any natural timber product.

The warranty does not cover damage resulting from circumstances outside the sauna's intended operating conditions, including:

  • Flooding or prolonged submersion in water
  • Poor drainage that causes the sauna to sit in standing water
  • An unsuitable or unstable foundation
  • Extreme events or natural disasters
  • Damage caused by surrounding structures or objects
  • Failure to correctly install weatherproofing components supplied with the sauna
  • Failure to perform required maintenance where that failure causes or contributes to the damage

Your sauna does not need to be installed inside another building or permanent weatherproof enclosure simply to maintain the warranty, provided it is installed and maintained in accordance with Nova Saunas' requirements.

Installation & Assembly

Nova Saunas are designed for straightforward assembly when the supplied installation instructions are followed correctly.

Your warranty remains valid whether you assemble the sauna yourself or use a third-party installer, provided the sauna is installed correctly and in accordance with the supplied instructions and applicable requirements.

The warranty does not cover damage caused by:

  • Incorrect assembly or installation
  • Failure to follow supplied installation instructions
  • Unauthorised structural modifications
  • Incorrect drilling, cutting or alteration of supplied components
  • Using unsuitable replacement components
  • Damage caused by a third-party installer
  • Installation on an unsuitable, unstable or significantly unlevel foundation

If you're uncertain about installation, please contact our team before making structural modifications to your sauna.

Electrical Installation

Electrical components must be installed in accordance with the manufacturer's requirements and applicable local electrical regulations.

Where professional electrical installation is required, the work must be completed by an appropriately qualified or licensed electrician.

Damage caused by incorrect electrical installation, incorrect wiring, an unsuitable electrical supply, unauthorised electrical modifications or failure to follow the heater manufacturer's installation requirements is not covered by the Nova Saunas structural warranty.

Sauna Heater Warranty

The sauna structure and sauna heater have separate warranty periods.

Saunas purchased on or after 7 August 2026:
5-Year Nova Saunas Warranty

Heaters purchased on or after 1 December 2025:
1-Year Heater Warranty

Heaters and their electrical/control components are covered according to the applicable warranty terms.

The sauna’s structural warranty, including where a 10-Year Extended Warranty applies, does not extend the warranty period of the heater or its electrical components

Maintenance Requirements

Like any premium outdoor timber product, your Nova Sauna requires reasonable care and maintenance throughout its life.

To maintain warranty coverage, customers must follow the care and maintenance instructions supplied by Nova Saunas.

Failure to perform required maintenance does not automatically void every aspect of your warranty. However, damage caused or materially contributed to by neglect, inadequate maintenance or failure to follow required maintenance instructions may not be covered.

We recommend retaining any maintenance records, photographs or receipts where applicable.

If you're ever unsure how to maintain your sauna, contact our support team and we'll help.

What Isn't Covered?

Our warranty is designed to protect you against eligible manufacturing defects. It is not intended to cover damage caused after manufacture or the normal characteristics and ageing of natural materials.

Unless otherwise required by applicable law, the Nova Saunas warranty does not cover:

  • Normal wear and tear
  • Natural timber knots, grain or colour variations
  • Minor natural checking, hairline cracking, expansion or contraction that does not materially affect the sauna's structure or operation
  • Natural fading, weathering or discolouration
  • Cosmetic imperfections that do not affect normal use
  • Damage caused by misuse, abuse or neglect
  • Damage caused by accidents
  • Damage caused by incorrect assembly or installation
  • Damage caused by unauthorised modifications or repairs
  • Damage caused by incorrect electrical installation
  • Damage caused by an unsuitable foundation or site
  • Damage resulting from flooding, standing water or inadequate drainage
  • Damage caused by failure to perform required maintenance where that failure caused or contributed to the issue
  • Damage caused by third-party products or accessories not supplied or approved by Nova Saunas
  • Damage resulting from abnormal or unintended use
  • Damage caused by circumstances outside reasonable operating conditions

Where there is uncertainty about whether an issue is natural timber behaviour or a manufacturing defect, Nova Saunas will assess the issue based on the information provided and, where appropriate, may request additional photographs, videos or inspection.

How We Resolve Warranty Claims

Our goal is to get you back to enjoying your sauna as quickly as reasonably possible.

Depending on the nature of an approved warranty claim, Nova Saunas may determine that the most appropriate solution is:

  • Providing replacement components
  • Repairing the affected component
  • Arranging for a local repair partner to attend where appropriate
  • Replacing the affected product or component
  • Providing another remedy required or appropriate under applicable consumer law

A complete sauna replacement is not necessarily required where an issue can reasonably be resolved by repairing or replacing an affected component.

Where Nova Saunas approves a warranty repair or replacement, we will cover reasonable shipping and repair costs associated with the approved warranty remedy.

Please contact Nova Saunas before independently arranging repairs or replacement work if you intend to seek reimbursement. Unauthorised third-party costs may not be reimbursed unless otherwise required by law.

How to Make a Warranty Claim

Making a claim is straightforward.

Email support@novasaunas.com.au and provide:

  • Your full name
  • Your order number
  • A detailed description of the issue
  • Clear photographs showing the affected area
  • A full-frame photograph of the affected component where possible
  • Video showing the issue where relevant
  • Any additional information requested by our support team

Providing clear photographs of both the affected area and the complete component helps our team assess your claim faster.

Once we receive your claim, our support team will review the information and contact you regarding the next steps.

Where photographs or videos are insufficient to determine the cause of an issue, Nova Saunas may request further information or arrange an inspection where reasonably appropriate.

Repair Assistance Outside Warranty

Our support doesn't necessarily stop when an issue falls outside warranty coverage.

If your sauna is damaged through misuse, accidental damage or another circumstance not covered by warranty, contact us.

Where possible, we may:

  • Help identify the affected component
  • Provide troubleshooting assistance
  • Supply replacement components
  • Offer repair solutions at cost price
  • Assist with arranging a local repair partner
  • Where repair is not reasonably feasible, consider a one-time discounted replacement offer

Availability and pricing will depend on the circumstances and parts required.

Australian Consumer Law

For customers in Australia, the benefits provided under the Nova Saunas warranty are in addition to any rights and remedies available under the Australian Consumer Law and other applicable laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund, Returns & Warranty Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where your rights under applicable consumer law provide a remedy beyond the terms of this voluntary warranty, those statutory rights continue to apply.

We're Here for the Long Term

A sauna is a significant purchase, and we want you to feel confident that there is a real team behind your product after it arrives.

That's why eligible Nova Saunas are backed by our 5-Year Sauna Warranty, access to local repair partners throughout Australia and the USA, and direct support from the Nova Saunas team.

Real timber naturally changes over time. If something doesn't look right or you're unsure whether what you're seeing is normal, contact us.

We'll assess the issue and help determine the appropriate next step.

Warranty & Returns Support:
support@novasaunas.com.au

The Sauna Drink — Returns & 30-Day Money-Back Guarantee

The following terms apply specifically to purchases of The Sauna Drink.

30-Day Money-Back Guarantee

We stand behind The Sauna Drink and offer a 30-day money-back guarantee on eligible first-time purchases.

If you have tried The Sauna Drink as directed and are not satisfied with your purchase, you may submit a guarantee request within 30 days of receiving your order.

To be eligible:

  • Your request must be submitted within 30 days of delivery.

  • The guarantee is limited to one claim per customer, household and delivery address.

  • You must provide your order number, the email address used to place the order and the reason for your request.

  • We may request photos of the remaining product, packaging and/or unused sachets before approving a claim.

  • Where multiple boxes were purchased, unopened boxes must remain sealed and may be required to be returned before a refund is processed.

  • Original shipping charges, priority shipping charges and return shipping costs are not refundable unless required by applicable consumer law.

  • The guarantee does not apply to products purchased from an unauthorised third party or reseller.

Approved refunds will be returned to the original payment method. We reserve the right to decline claims that we reasonably determine are fraudulent, abusive, duplicated or otherwise outside the terms of this guarantee.

Nothing in this guarantee limits any rights you may have under applicable consumer law.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect or with items missing, please contact us as soon as reasonably possible after delivery and include your order number and clear photos of the package and products received.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable consumer law.

Product Information

The Sauna Drink is a dietary supplement and should be used in accordance with the directions and warnings displayed on the product packaging.

Individual experiences may vary. Please review the ingredient list before use, particularly if you have known allergies or sensitivities. If you are pregnant, breastfeeding, taking medication, have a medical condition or are unsure whether the product is suitable for you, seek advice from an appropriate healthcare professional before use.

Contact

For all questions, order issues, returns or guarantee requests relating to The Sauna Drink, contact:

support@thesaunadrink.com

Please include your order number and the email address used to place your order so our team can assist you as quickly as possible.